Privacy Policy

1. Who We Are

Pusaka Horology is a watch restoration and repair workshop located at Lot 12-3A, Jalan Sultan Ismail, 50250 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. When you contact us, submit an enquiry through our website, or bring a timepiece to our workshop, we may collect certain personal information about you.

This Privacy Policy describes how we handle that information. We hold it carefully and do not share it with parties outside of what is necessary to carry out our services.

2. Information We Collect

We collect only what is needed to provide our services or to respond to your enquiry. This may include:

• Contact details — your name, telephone number, and email address, provided when you complete our contact form or call us directly.
• Service details — information about the timepiece you are entrusting to us, including make, model, and the nature of the work requested.
• Correspondence — the content of messages exchanged by email, telephone, or through the website contact form.
• Website usage data — anonymised technical data collected via cookies, such as pages visited and browser type, used only to understand how visitors use our site.

3. How We Use Your Information

Your information is used solely for the purposes described below:

• To respond to your enquiry or service request in a timely and considered way.
• To prepare written condition assessments, service reports, and quotations for restoration work.
• To communicate updates regarding your timepiece during and after the service period.
• To maintain records of work completed, as part of our service documentation process.
• To improve the functionality and experience of our website, based on anonymised usage patterns.

We do not use your personal information for unsolicited marketing, and we do not sell your data to any third party.

4. Legal Basis for Processing

We process your personal information on the following grounds, in accordance with applicable Malaysian data protection legislation including the Personal Data Protection Act 2010 (PDPA):

• Contractual necessity — processing required to fulfil the service you have requested or to take steps at your request before entering a service agreement.
• Legitimate interests — maintaining service records and improving workshop operations, where these interests do not override your rights.
• Consent — where you have agreed to receive specific communications or where cookies are set beyond those strictly necessary for website function.

5. Sharing Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers — technical partners who assist with website hosting or email delivery, operating under appropriate data processing agreements.
• Specialist suppliers — in cases where a specific component or material must be sourced from an external party to complete restoration work, we may share only the information necessary for that purpose (typically a component reference, not personal details).
• Legal obligations — where disclosure is required by Malaysian law or a competent authority.

We do not transfer personal data outside Malaysia unless adequate data protection safeguards are in place.

6. Cookies and Website Tracking

Our website uses cookies to support its operation and to gather anonymised data about how visitors engage with our pages. Cookies may include:

• Strictly necessary cookies — required for the website to function, such as remembering your cookie consent preference. These cannot be disabled.
• Analytics cookies — used to understand visitor behaviour in an anonymised form, helping us improve the site. These are only set with your consent.

You may withdraw or adjust your cookie consent at any time by visiting our Cookie Policy page. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.

7. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records related to restoration work are typically retained for seven years from the date of service completion. Contact enquiries that do not result in a service engagement are held for up to twelve months, after which they are securely deleted.

8. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete personal data.
• Withdraw consent for processing based on consent, where applicable.
• Request that we limit how we use your data in certain circumstances.
• Lodge a complaint with the relevant authority if you believe your rights have been affected.

To exercise any of these rights, please contact us at [email protected] or by telephone at +60 3-2168 4937. We will respond within a reasonable timeframe.

9. Security

We take the protection of your personal data seriously. Reasonable technical and organisational measures are in place to safeguard information against unauthorised access, alteration, disclosure, or loss. No method of electronic transmission or storage carries a zero risk, but we review and update our practices regularly to maintain an appropriate standard of care.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in legislation or how we operate. When we make material changes, the revised version will be published on this page with an updated date. We encourage you to review this page periodically. Continued use of our website or services after changes are published constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or about how we handle your personal information, we welcome you to reach out: