Service Offerings
Three Services,
One Standard of Work
Mechanical overhaul, vintage dial restoration, and sapphire crystal replacement — each carried out with a written assessment, agreed scope, and documented outcome.
Back to HomeMethodology
How Each Service Proceeds
Every service at Pusaka Horology follows the same foundational sequence — regardless of the work involved. This is not a rigid system for its own sake; it is the approach that lets us carry out thorough work and give you clarity at every stage.
The workshop does not quote for work it has not examined, and it does not begin work that has not been agreed. These practices keep both parties clear on what is happening and why.
Condition Assessment
The piece is examined and a written condition report is prepared. This is shared with you before anything further is agreed.
Scope Agreement
You review the assessment and confirm the scope in writing. Work proceeds only within what has been agreed.
Service Execution
The agreed work is carried out using correct materials and methods. Any unexpected findings are communicated before the scope is extended.
Documentation & Return
The watch is tested, timed, and returned with a written service report. Photographs accompany dial restoration work.
Service 01
Mechanical Movement Overhaul
A considered service for mechanical and automatic timepieces. The work includes full disassembly, ultrasonic cleaning of components, lubrication with appropriate oil grades, positional regulation, and careful reassembly. Each stage is documented and the watch is returned with a written service report and a courtesy timing record covering several positions.
Suitable for owners who wish to preserve a long-loved piece for many more years of regular wear, with no obligation to commit before the assessment is shared.
Starting from
RM 2,500
Service 02
Vintage Dial Restoration
A hand-finished restoration for dials affected by age, moisture, or oxidation. Work proceeds only after a written condition assessment and the client's written agreement on scope. Where original character matters, the workshop favours conservation over rework — small marks of age are kept when they speak to the watch's history.
The piece is returned with photographs of the work in progress so the client can see exactly what was done.
Starting from
RM 3,800
Service 03
Sapphire Crystal Replacement
Replacement of damaged or scratched crystals with appropriately matched sapphire glass, including gasket renewal where suitable. The bezel is removed and refitted with care, and case sealing integrity is checked after fitting.
The service includes a quiet consultation on whether the original crystal can be retained or repolished, when that is meaningful to the collector or owner.
Starting from
RM 1,200
Choosing a Service
Which Service Is Right for Your Watch?
This table is a guide. If you are unsure which service applies, a written condition assessment will clarify what the watch actually needs.
| Feature | Movement Overhaul | Dial Restoration | Crystal Replacement |
|---|---|---|---|
| Watch running poorly or stopped | |||
| Dial discolouration or oxidation | |||
| Scratched or damaged crystal | |||
| Periodic maintenance (3–5 yr) | |||
| Vintage/collector piece — aesthetic | |||
| Progress photographs returned |
If you are uncertain, send us a brief description and we will advise which service is appropriate before any assessment fee is incurred.
Shared Standards
Protocols Across All Services
Regardless of which service is required, the following practices apply to every piece that enters the workshop.
Secure Handling & Storage
Pieces are stored in labelled, padded trays when not being actively worked on. Access to the workshop is controlled and each watch is logged in on arrival.
Lubricant Grade Compliance
Movement-specific lubricants are used at the manufacturer-recommended grade. The lubricants used are noted in the service report returned with the watch.
Sealing Verification
Case sealing integrity is checked following any work that involves the bezel, gaskets, or case back — not assumed from the condition at intake.
Written Consent Required
Work does not commence without written confirmation of scope. Any change to the agreed scope during service is referred back to the client before proceeding.
Timing Verification
Movement overhauls are timed across multiple positions using a timing machine. Results are recorded and returned with the service report.
Confidential Correspondence
Client details and watch information are used solely for service correspondence. Nothing is shared with third parties. See our Privacy Policy.
Service Pricing
Starting Prices
Final cost is confirmed in writing after the condition assessment. The figures below are honest starting points — they reflect a straightforward service without unusual complications.
Crystal Replacement
RM 1,200
per service, from
- Matched sapphire glass
- Gasket renewal
- Sealing check
- Retention consultation
Movement Overhaul
RM 2,500
per service, from
- Full disassembly & clean
- Correct lubrication
- Positional regulation
- Written service report
- Timing record (multi-position)
Dial Restoration
RM 3,800
per service, from
- Conservation-first approach
- Hand-finished work
- Written scope agreement
- Progress photographs
Not Sure Which Service You Need?
Send a note about your watch and we will advise which service is appropriate before any assessment is agreed. There is no charge for the initial conversation.
Get in Touch